Exchanges & Returns

FOR ONLINE PURCHASES, ALEXIS ISABEL WILL ACCEPT MERCHANDISE, IN ITS ORIGINAL CONDITION AND ORIGINAL PACKAGING FOR EXCHANGE, ONLINE STORE CREDIT, OR REFUND. MERCHANDISE MUST BE RETURNED OR EXCHANGED WITHIN 10 DAYS FROM DATE OF DELIVERY.  MERCHANDISE EXCHANGED OR RETURNED AFTER 10 DAYS IS SUBJECT TO A 15% RESTOCKING FEE. NO MERCHANDISE WILL BE ACCEPTED FOR EXCHANGE OR RETURN BEYOND 18 DAYS FROM THE DATE OF DELIVERY.

FOR PURCHASES MADE AT TRUNK SHOWS OR IN-PERSON EVENTS SUCH AS A POP-UP, MERCHANDISE CANNOT BE RETURNED. MERCHANDISE, IN ITS ORIGINAL CONDITION AND ORIGINAL PACKAGING CAN BE EXCHANGED FOR AN ITEM OF EQUAL VALUE OR ONLINE STORE CREDIT. IF AN ITEM IS EXCHANGED FOR AN ITEM OF A LESSER VALUE, THE BALANCE WILL BE ISSUED IN THE FORM OF AN ONLINE STORE CREDIT. EXCHANGES MUST BE REQUESTED WITHIN 7 BUSINESS DAYS OF PURCHASING MERCHANDISE AT AN EVENT. EMAIL REQUESTS TO ORDERS@ALEXISISABEL.COM AND YOU WILL RECEIVE INSTRUCTIONS TO COMPLETE YOUR EXCHANGE. 

ALL DESIGNATED “SUPER SALE,” “LAST CALL,” AND “LAST CHANCE” ITEMS ARE FINAL SALE. NO RETURNS OF THESE ITEMS WILL BE ACCEPTED.

FOR CUSTOMERS WITHIN THE U.S.: ALEXIS ISABEL OFFERS FREE RETURNS FOR CUSTOMERS WITHIN THE U.S. WHEN REQUESTING A RETURN, PLEASE EMAIL ORDERS@ALEXISISABEL.COM AND INCLUDE THIS COMPLETED FORM AND RECEIPT. A SHIPPING LABEL WILL BE THEN EMAILED TO YOU.

FOR INTERNATIONAL CUSTOMERS: THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING FEES WHEN REQUESTING AN EXCHANGE OR RETURN. THE CUSTOMER IS ALSO RESPONSIBLE FOR SHIPPING FEES IF MERCHANDISE IS DENIED EXCHANGE AND MUST BE RETURNED TO THE CUSTOMER.

ALL ALEXIS ISABEL SHOES MUST BE RETURNED IN UNUSED CONDITION WITH THE ORIGINAL BOX AND DUST BAGS. THE ORIGINAL ALEXIS ISABEL SHOE BOX IS CONSIDERED A PART OF THE PRODUCT AND SHOES RETURNED WITHOUT IT MAY BE SENT BACK TO THE CUSTOMER.

ALEXIS ISABEL REQUESTS THAT ALL SHOES ARE TRIED ON A CARPETED SURFACE AND KEPT IN THEIR BOX UNTIL YOU ARE CERTAIN THAT YOU ARE KEEPING THEM.

SHOES RETURNED WITHOUT A BOX, DUST BAGS, OR MARKS ON THE SOLES MAY NOT BE ACCEPTED AND MAY BE SENT BACK AT THE COST OF THE CUSTOMER.

ALEXIS ISABEL WILL NOT ACCEPT MERCHANDISE THAT HAS BEEN WORN, USED, ALTERED, OR DAMAGED. ALL SALES ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR EXCHANGE OR STORE CREDIT.

MERCHANDISE CAN BE EXCHANGED FOR AN ITEM OF EQUAL OR LESSER VALUE OR FOR AN ONLINE STORE CREDIT OF THE PURCHASE PRICE. HOWEVER, ALL EXCHANGES ARE SUBJECT TO STOCK AVAILABILITY.

IF MERCHANDISE IS EXCHANGED FOR AN ITEM OF LESSER VALUE, STORE CREDIT WILL BE ISSUED FOR THE DIFFERENCE IN VALUE.

ALL EXCHANGES AND RETURNS MUST BE ACCOMPANIED BY THIS FORM AND THE ORIGINAL RECEIPT. 

EXCHANGES WILL BE PROCESSED WITHIN 3-5 BUSINESS DAYS UPON RECEIPT.

WHEN MERCHANDISE FOR EXCHANGE OR RETURN HAS BEEN ACCEPTED, YOUR EXCHANGE OR RETURN WILL BE ISSUED AND YOU WILL RECEIVE A CONFIRMATION EMAIL